Introduction to communication :- Different types of communication
Verbal and Non verbal communication, Horizontal and vertical communication, internal and external communication, Oral and written communication — advantages v/s disadvantages.

Barriers to effective communication

Assertiveness in communication :- Aggressive v/s Passive communication.

Listening skills :- The most neglected part of communication. Difference between hearing and listening. Active v/s Passive listening. How to be an effective listener.

Telephone etiquette :- 21 tips of telephone etiquette.

Business Email etiquette :- Using Email to your advantage, email your way to success.

Principles of effective writing :- How effectively do you write?

Transactional analysis :- Understanding human behaviour through TA, communication for results.